ARCserve Recovery Management
Transforming the user experience of the recovery management tool was the primary objective. This was achieved by carefully examining user feedback and working closely with stakeholders to understand their requirements and expectations.
Service
UX/UI Design
Client
CA Technologies
Overview
The project aimed to revitalize ARCserve, an online recovery management tool, to better serve its users. This involved closely examining user feedback and collaborating with stakeholders to understand their needs and expectations.
Objectives
Strategic UX/UI Direction: Provide comprehensive guidance for UX/UI improvements.
Enhanced Usability: Implement intuitive design elements for a seamless experience.
Improved User Satisfaction: Achieve high user satisfaction through effective design changes.
Approach
The project began with a thorough analysis of user feedback, identifying key pain points and opportunities for improvement. Collaborating with stakeholders facilitated a deeper understanding of user requirements, which informed the design direction. The redesign focused on simplifying navigation and enhancing functionality, ensuring that the ARCserve platform met industry best practices. User testing and iterative feedback were integral to refining the design, leading to a user-centric solution.
Results
The project culminated in a significantly improved ARCserve platform, demonstrating measurable enhancements in usability and user satisfaction.
Strategic Guidance: Provided clear UX/UI enhancements aligned with user expectations.
Increased Efficiency: Streamlined navigation and intuitive design elements enabled users to manage recovery processes effectively.
High User Satisfaction: Post-implementation feedback indicated a marked increase in user satisfaction, underscoring the success of the enhancements.
